Whilst we do everything we can to send you clients who are keen to work with you, not every shortlist will turn into a paying client.
A shortlist is an expression of interest from a client to work with you. It isn't a guarantee that the client will instruct you or even speak to you (although we do verify all email addresses and explain to clients to only shortlist lawyers they’re really interested in working with).
Please note that, in accordance with our Terms, we don’t credit or refund shortlist fees for any reason. This isn't just to be difficult or make as much money as possible, it's to keep our overheads down.
The lower our overheads, the lower our fees and the more you'll make from our service. If we started investigating every shortlist which didn't work out on a case by case basis our overheads would increase, meaning higher fees and more hassle for everyone involved. And that's the last thing anyone wants!